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Returns Policy

Returns Policy...


If for whatever reason you wish to return an item, you may do so at any time up to 14 days after receiving the goods* for a full refund. You must inform us in writing or by email of your intention to return the goods within this 14 day period and return the goods un-used, undamaged and in their original packaging and in a sale-able condition together with the sales receipt, ensuring that the goods are adequately insured during their return journey. You the purchaser will be responsible for return carriage costs, unless the returned goods prove defective or faulty through no fault of your own, in which case we will refund the return transport costs in full. Only after we receive the returned goods in a sale-able condition can we refund the value of the goods in full. Please be aware that refunds can take up to 14 days to be processed and appear in your account.

*Please note this applies to standard stock items and not to 'made to order' products. Please check suitability of these items carefully before ordering, as re-stocking, delivery and collection charges will apply if you need to exchange these items.   


Cancellation


You may cancel your order at any time prior to dispatch by phone, or email quoting your name, address and order number.


Telephone
01453 873516
Facimile01453 873333
Emailenquiries@timber-yard.co.uk